PRIVACY POLICY

This Privacy Policy sets forth the principles and practices that govern the collection, use, and protection of personal data by Reserved Treasures Club (hereinafter “RTC”, “we”, “our” or “us”) in connection with the use of our online webshop and associated services. Reserved Treasures Club is committed to safeguarding the privacy of all users and complying fully with applicable data protection legislation, including but not limited to the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Data Controller

Reserved Treasures Club acts as the controller of your personal data. The company is registered in The Netherlands with a principal place of business at Industriekade 18A, Sassenheim. Should you have any questions or concerns regarding this policy or the processing of your personal data, you may contact us via email at info@reservedtreasuresclub.com

2. Collection of Personal Data

When you interact with our webshop, we collect personal data that you voluntarily provide to us, such as your name, email address, telephone number, billing and shipping addresses, and payment details. This information is required to process orders, manage customer relationships, verify your age in compliance with applicable laws, and provide a tailored user experience. Additionally, we may collect technical information including your IP address, browser type, and browsing behaviour through the use of cookies and other tracking technologies.

3. Legal Basis for Processing

The processing of your personal data is based on various legal grounds. Where necessary for the performance of a contract, we process your data to complete transactions, deliver products, and manage your account. In cases where we are legally obligated to retain certain information—such as age verification data or financial records for tax compliance—this processing is based on our legal obligations. Furthermore, some data processing may occur based on our legitimate interests, such as improving the functionality of our webshop or preventing fraud. Where required, we rely on your explicit consent, particularly for marketing communications and optional cookies.

4. Use of Personal Data

Your personal data is used exclusively for the purpose for which it was collected, including the processing and fulfilment of orders, provision of customer support, account management, and compliance with legal obligations. Where you have given your explicit consent, we may use your information to send promotional materials or provide personalised product suggestions. All marketing communications include the option to withdraw consent at any time.

5. Disclosure to Third Parties

We do not sell or rent your personal data to third parties under any circumstances. However, in order to operate our webshop effectively, your data may be shared with trusted third-party service providers who assist us in areas such as payment processing, logistics and shipping, IT support, and marketing services. These service providers are external processors and are bound by strict confidentiality agreements and are obligated to use your data solely for the purposes for which it was disclosed to them. We only use external processors that implement appropriate technical and organizational security measures to protect personal data, in accordance with Article 28 of the General Data Protection Regulation (GDPR). Additionally, we have entered into a Data Processing Agreement with these third parties to ensure compliance with data protection standards and safeguard your privacy.

6. International Data Transfers

Where it is necessary to transfer your personal data outside the European Economic Area (EEA), such transfers will only take place where appropriate safeguards are in place. This may include the use of Standard Contractual Clauses approved by the European Commission, or transfers to countries deemed to provide an adequate level of data protection.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including the fulfilment of contractual obligations, compliance with legal requirements, and the resolution of disputes. For example, financial records are typically retained for a minimum of seven years to comply with applicable accounting and tax regulations. If you have registered an account with us, we will retain your data until such time as you request its deletion, or your account remains inactive for a legally defined period.

8. Security of Personal Data

We implement appropriate technical and organisational measures to ensure the security of your personal data, including secure servers, SSL encryption, regular security audits, and access control protocols. Despite our commitment to safeguarding your information, no transmission or storage system can be guaranteed to be entirely secure. You are encouraged to take appropriate measures to protect your own data, such as choosing strong passwords and maintaining their confidentiality.

9. Your Rights

As a data subject under the GDPR, you have a number of rights with regard to your personal data. These include the right to request access to your data, to rectify inaccurate or incomplete information, to object to or restrict certain forms of processing, and to request the erasure of your data under specific conditions. You also have the right to data portability and to withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact us via the email address provided above. You also have the right to lodge a complaint with your local data protection authority.

10. Children and Age Verification

Reserved Treasures Club does not knowingly collect personal data from individuals under the age of 18. In compliance with applicable laws governing the sale of alcoholic products, users may be required to verify their age prior to completing a transaction. If we become aware that data has been collected from a minor, it will be deleted immediately.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse site traffic, and provide targeted advertisements where permitted. Cookies are small text files that are stored on your device when you visit our site. You will be presented with the option to accept or deny our cookies, and your preferences may be adjusted at any time via your browser settings or our cookie management platform.

12. Policy Amendments

We reserve the right to modify this Privacy Policy at any time in order to reflect changes in our practices, regulatory requirements, or legal obligations. Any changes will be effective upon posting to our website, and we encourage you to review this policy periodically to remain informed.